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IT Support Specialist
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Havant, Hampshire, United Kingdom Lockheed Martin Full timeUnlock Your Potential as a Service Desk Analyst at Lockheed MartinAs a Service Desk Analyst, you will play a vital role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software. This position will support Accounting, IT & Corporate Budgeting & Forecasting teams based in Havant.Key...
IT Support Specialist
2 months ago
Job Summary:
Lockheed Martin is seeking a highly skilled Service Desk Analyst to join our dynamic team. As a Service Desk Analyst, you will play a critical role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software.
Key Responsibilities:
- Monitor and maintain computer systems and networks to ensure optimal performance and availability.
- Troubleshoot incidents and provide effective resolutions or escalate to specialist support teams as needed.
- Support the rollout of new software configurations and ensure seamless integration with existing systems.
- Provide exceptional customer service and support to internal stakeholders, including answering telephone calls, handling correspondence, and completing ad-hoc tasks as delegated by the leadership team.
- Liaise with specialist support teams to ensure timely incident resolution and provide competent out-of-hours support on a rotational basis.
- Manage the response of 3rd party suppliers and perform or arrange software rebuilds following system failure.
- Support the deployment of software configurations and provide at-desk training for new staff.
- Ensure the Service Desk management tool is consistently updated throughout incident lifecycles.
Requirements:
- Experience with Service Management toolsets (ServiceNow/Hornbill/Remedy).
- Understanding of Oracle, Unix, Linux, Windows OS, and Active Directory.
- Familiarity with Networking, firewalls, and network monitoring tools.
About Lockheed Martin:
At Lockheed Martin, our employees come first, and their physical, mental, and financial well-being matters to us. Diversity and inclusion are fundamental to our culture and reflect our values of doing what's right, respecting others, and performing with excellence. By engaging with all our employees' diverse talents and experiences every day, we can innovate differently and better, creating cutting-edge solutions and unparalleled customer value.
