First Line IT Support Specialist

4 weeks ago


Havant, Hampshire, United Kingdom Clear IT Recruitment Limited Full time
Job Title: 1st Line IT Support Engineer

We are seeking a skilled 1st Line IT Support Engineer to join our team at Clear IT Recruitment Limited. As a key member of our IT support team, you will be responsible for providing remote support to resolve technical issues for our clients.

Key Responsibilities:
  • Triage incoming calls and tickets to identify and resolve technical issues.
  • Provide on-site technical support at clients' premises when necessary.
  • Liaise with the wider IT team to manage escalations and ensure timely resolution of technical issues.
Requirements:
  • Minimum 1 year experience in an IT support environment.
  • Experience with support of Windows Desktop OS.
  • Good working knowledge of the full MS Office suite.
  • Basic knowledge of IT networking and cabling.
  • Excellent telephone manner with good interpersonal and communication skills.
Desirable Skills:
  • Support for VoIP systems.
  • Office 365 administration.
  • Basic server administration (AD user account creation, password resets, etc.).
  • Any IT certifications from Microsoft, CCNA or other relevant IT certifications.

If you have any questions or wish to apply, please do not hesitate to contact us.



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