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IT Support Specialist

2 months ago

Havant, Hampshire, United Kingdom Lockheed Martin Full time
Service Desk Analyst

Lockheed Martin is seeking a skilled Service Desk Analyst to join our dynamic team. As a Service Desk Analyst, you will play a critical role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software.

Key Responsibilities:
  • Monitor and maintain computer systems and networks.
  • Troubleshoot incidents, providing effective resolutions or escalating to specialist support teams.
  • Support rollouts of new software configurations.
  • Answer telephone calls, handle correspondence, and complete ad-hoc tasks as delegated by the leadership team.
  • Liaise with specialist support teams, ensuring timely incident resolution.
  • Provide competent out-of-hours support on a rotational basis (365 days, 24/7 shift pattern).
  • Manage the response of 3rd party suppliers and perform or arrange software rebuilds following system failure.
  • Support the deployment of software configurations and provide at-desk training for new staff.
  • Ensure the Service Desk management tool is consistently updated throughout incident lifecycles.
Requirements:
  • Experience with Service Management toolsets (ServiceNow/Hornbill/Remedy).
  • Understanding of Oracle, Unix, Linux, Windows OS, and Active Directory.
  • Familiarity with Networking, firewalls, and network monitoring tools.

At Lockheed Martin, we value diversity and inclusion, and we are committed to creating a workplace that reflects the diversity of our customers and the communities we serve. We believe that diversity of thought leads to better solutions for our customers, and we are committed to inclusion of all individuals.