First Line IT Support Specialist

1 month ago


Havant, Hampshire, United Kingdom Clear IT Recruitment Limited Full time
Job Title: 1st Line IT Support Engineer

We are seeking a skilled 1st Line IT Support Engineer to join our team at Clear IT Recruitment Limited. As a key member of our IT support team, you will be responsible for providing remote support to resolve technical issues for our clients.

Key Responsibilities:

  • Provide technical support via phone, email, or remote desktop to resolve client issues.
  • Triage incoming support requests and escalate complex issues to senior engineers.
  • Collaborate with the wider IT team to ensure timely resolution of client issues.
  • Provide on-site technical support at client premises when necessary.

Requirements:

  • Minimum 1 year experience in an IT support environment.
  • Experience with support of Windows Desktop OS.
  • Good working knowledge of the full MS Office suite.
  • Basic knowledge of IT networking and cabling.
  • Excellent communication and interpersonal skills.

Desirable Skills:

  • Support for VoIP systems.
  • Office 365 administration.
  • Basic server administration (AD user account creation, password resets, etc.).
  • IT certifications from Microsoft, CCNA, or other relevant IT certifications.

Clear IT Recruitment Limited is an equal opportunities employer. We welcome applications from qualified candidates who are passionate about delivering exceptional IT support services.



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