Customer Support Specialist

8 hours ago


Maidstone, Kent, United Kingdom Jonathan Lee Recruitment Full time
{"title": "Customer Support Engineer", "description": "Unlock Your Potential as a Customer Support Engineer

Are you a skilled engineer looking for a new challenge? Do you have a passion for delivering exceptional customer service? We have an exciting opportunity for a Customer Support Engineer to join our team

About the Role:

We are seeking a highly motivated and experienced Customer Support Engineer to join our team. As a Customer Support Engineer, you will be responsible for providing top-notch service to our customers, working hands-on in the field to deliver flawless operations.

Key Responsibilities:

  • Field servicing, installations, repairs, and preventative maintenance on a wide range of innovative products.
  • Keeping detailed service and test records to ensure seamless operations.
  • Providing vital technical support to customers whenever needed.
  • Working closely with service, technical support, and sales teams to deliver the highest level of customer satisfaction.

What We're Looking For:

We are looking for someone with excellent technical ability, strong communication and customer care skills, and a natural ability to approach fault finding with a logical, analytical mindset. Experience or an understanding of fluid/hydraulic systems or printing technology would be a bonus.

What You'll Bring:

You might be in a field-based role already, acting as the company ambassador, or perhaps you're a Mechanical/Electronic Engineer from the FMCG or Food sector looking for more variety, autonomy, and earning potential. If you're passionate about providing expert engineering service and making a difference, we want to hear from you.

Why This Role is Perfect for You:

You'll be working with clients in dynamic sectors such as food production, FMCG, and Pharma, from small owner-managed businesses to large multinationals. If you thrive on variety, challenges, and being a trusted engineering partner, this is the role for you.

", "lang_code": "en-US"}

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