Support Specialist
2 months ago
About the Role:
We are seeking a highly skilled and compassionate Support Specialist to join our team at Look Ahead. As a Support Specialist, you will play a vital role in supporting individuals with learning disabilities, Autism, and Complex needs to live independently and thrive in their communities.
Key Responsibilities:
- Support customers to develop their independent living skills, including cooking, shopping, cleaning, and decorating.
- Enable customers to maintain relationships with family and friends, and to meet new people with shared interests.
- Communicate with customers in a person-centred way, supporting them to express their wants and needs.
- Manage customer anxieties and frustrations using Positive Behaviour Support and Autism-specific approaches.
- Collate and analyse behavioural data and essential paperwork to inform local management decisions.
- Drive customers to activities using their vehicle, in rotation with the wider team.
- Communicate with family members, social work, psychology, and commissioning teams.
- Act in accordance with Look Ahead's policies and procedures, as well as statutory requirements.
- Review customer life goals and progress towards achieving them, in partnership with customers and key stakeholders.
- Support customers with personal care and report any observations relating to customer welfare.
- Maintain records as required at the project.
- Participate in team meetings, support planning, risk management, and the general development of the service.
About You:
We are looking for an individual who:
- Enjoys social interaction and the company of others.
- Exudes a warm, friendly presence and open behaviour.
- Is fundamentally calm and resilient, with high levels of self-esteem.
- Has a practical and logical mind, with excellent organisational skills.
- Thrives in dynamic, diverse environments.
- Is respectful, articulate, and sensitive in their communication style.
- Is motivated towards excellence and improvement of personal performance.
Requirements:
- NVQ Level or equivalent.
- Minimum years of experience working with customers with care and support needs, including learning disabilities.
- Driving licence and willingness to drive as part of support duties.
About Look Ahead:
Look Ahead is a leading not-for-profit care and support provider in London and the South East. We deliver a range of services, providing support to thousands of customers each year. We work across mental health, homelessness, young people, and learning disabilities, offering opportunities for career growth and development.
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