Support Specialist

2 months ago


Maidstone, Kent, United Kingdom Look Ahead Full time

About the Role:

We are seeking a highly skilled and compassionate Support Specialist to join our team at Look Ahead. As a Support Specialist, you will play a vital role in supporting individuals with learning disabilities, Autism, and Complex needs to live independently and thrive in their communities.

Key Responsibilities:

  • Support customers to develop their independent living skills, including cooking, shopping, cleaning, and decorating.
  • Enable customers to maintain relationships with family and friends, and to meet new people with shared interests.
  • Communicate with customers in a person-centred way, supporting them to express their wants and needs.
  • Manage customer anxieties and frustrations using Positive Behaviour Support and Autism-specific approaches.
  • Collate and analyse behavioural data and essential paperwork to inform local management decisions.
  • Drive customers to activities using their vehicle, in rotation with the wider team.
  • Communicate with family members, social work, psychology, and commissioning teams.
  • Act in accordance with Look Ahead's policies and procedures, as well as statutory requirements.
  • Review customer life goals and progress towards achieving them, in partnership with customers and key stakeholders.
  • Support customers with personal care and report any observations relating to customer welfare.
  • Maintain records as required at the project.
  • Participate in team meetings, support planning, risk management, and the general development of the service.

About You:

We are looking for an individual who:

  • Enjoys social interaction and the company of others.
  • Exudes a warm, friendly presence and open behaviour.
  • Is fundamentally calm and resilient, with high levels of self-esteem.
  • Has a practical and logical mind, with excellent organisational skills.
  • Thrives in dynamic, diverse environments.
  • Is respectful, articulate, and sensitive in their communication style.
  • Is motivated towards excellence and improvement of personal performance.

Requirements:

  • NVQ Level or equivalent.
  • Minimum years of experience working with customers with care and support needs, including learning disabilities.
  • Driving licence and willingness to drive as part of support duties.

About Look Ahead:

Look Ahead is a leading not-for-profit care and support provider in London and the South East. We deliver a range of services, providing support to thousands of customers each year. We work across mental health, homelessness, young people, and learning disabilities, offering opportunities for career growth and development.



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