Adaptations Coordinator

3 days ago


Bournemouth, Bournemouth, United Kingdom Jobshop UK Limited Full time

Job Overview

As a key member of the Jobshop UK Limited team, the Adaptations Coordinator will play a vital role in supporting the Adaptations Officers in the maintenance of systems, including MOSAIC, Ferret, and Civica Flare. This position requires a strong working knowledge of these systems to ensure seamless support.

Key Responsibilities

  • To have a good working knowledge of relevant systems, including MOSAIC, Ferret, and Civica Flare, to support the Adaptations Officers in the maintenance of these systems.
  • To be the first point of contact for referrals and to carry out means tests for grant applications to establish the eligibility of applications, including accurately recording sensitive financial information.
  • To provide administrative support to Adaptations Officers, including the writing of application outcome letters, allocation of referrals, and arranging feasibility visits with applicants, Occupational Therapists, and Technical Officers.
  • To maintain excellent working relationships with staff members across the council, external agencies, and organisations, liaising effectively and efficiently to improve service provision to customers.
  • To provide support with land charges and the payment of historical charges, ensuring prompt solutions working alongside Legal services.
  • To manage the team's mailbox to ensure a prompt and efficient customer experience.
  • To administer the DFG web pages and internal information systems.
  • To support in the development of the team's customer experience for applicants.
  • To prepare applicants' schedules of works as required.
  • To oversee the customer feedback process, maximising take up and reporting on outcomes.
  • To ensure cover is always provided for telephone and e-mail enquiries.

Specific Qualifications and Experience

  • Educated to A Level or equivalent experience.
  • Previous experience using Microsoft Word, Teams, Excel, and Outlook.
  • Previous experience of writing and developing written material, including web content.


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