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Care Coordinator
2 months ago
We are seeking a skilled and compassionate Care Coordinator to join our team at Nurseplus. As a Care Coordinator, you will play a vital role in ensuring the delivery of high-quality care to our service users.
Main Responsibilities:
- Be the primary point of contact for service users and care workers, providing exceptional customer service and support.
- Effectively handle initial enquiries from prospective service users and their families, providing clear and concise information about our services.
- Rostering staff to ensure a safe and efficient delivery of care to clients, taking into account their individual needs and preferences.
- Liaise with other healthcare professionals involved in service users' care, ensuring seamless communication and coordination.
- Assist with recruiting new care workers to the team, providing training and support to ensure they are equipped to provide high-quality care.
- Monitor care workers and conduct regular supervisions and appraisals to ensure they are meeting the required standards.
- Support the effective handling of safeguarding, incidents, and complaints, ensuring that all concerns are addressed promptly and professionally.
- Ensure that our services are delivered in accordance with the standards expected by the Care Quality Commission (CQC).
Requirements:
- A full UK driving license is essential for this role.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with service users, care workers, and other healthcare professionals.
- Flexibility and adaptability, with the ability to cope with changing demands and priorities in a fast-paced environment.
- Strong organizational skills, with the ability to multitask and prioritize tasks effectively.
- A friendly, confident, and helpful telephone manner, with a strong focus on customer service.
- A positive and focused attitude, with a commitment to delivering high-quality care and exceeding targets.
About Nurseplus:
Nurseplus is a national company with a network of branches across the UK. We are committed to supporting our workforce to ensure they have the right skills to do their job and enable them to develop themselves and their careers.
