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Adaptations Coordinator
2 months ago
Job Overview
As a key member of the Jobshop UK Limited team, the Adaptations Coordinator will play a vital role in supporting the Adaptations Officers in the maintenance of systems, including MOSAIC, Ferret, and Civica Flare.
Key Responsibilities
- To have a good working knowledge of relevant systems, including MOSAIC, Ferret, and Civica Flare, to support the Adaptations Officers in the maintenance of these systems.
- To be the first point of contact for referrals and to carry out means tests for grant applications to establish the eligibility of applications, including accurately recording sensitive financial information.
- To provide administrative support to Adaptations Officers, including the writing of application outcome letters, allocation of referrals, and arranging feasibility visits with applicants, Occupational Therapists, and Technical Officers.
- To maintain excellent working relationships with staff members across the council, external agencies, and organisations, liaising effectively and efficiently to improve service provision to customers.
- To provide support with land charges and the payment of historical charges, ensuring prompt solutions working alongside Legal services.
- To manage the team's mailbox to ensure a prompt and efficient customer experience.
- To administer the DFG web pages and internal information systems.
- To support in the development of the team's customer experience for applicants.
- To prepare applicants' schedules of works as required.
- To oversee the customer feedback process, maximising take-up and reporting on outcomes.
- To ensure cover is always provided for telephone and email enquiries.
Specific Qualifications and Experience
- Education to A Level or equivalent experience.
- Previous experience using Microsoft Word, Teams, Excel, and Outlook.
- Previous experience of writing and developing written material, including web content.
