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Client Support Coordinator

2 months ago

Yorkshire and the Humber, United Kingdom Northern Case Management Full time

Northern Case Management:
Striking a balance between client advocacy and responsibility, fostering rehabilitation in a supportive and professional atmosphere.


We are excited to present an opportunity for a Client Support Coordinator with a minimum of 12 months of relevant experience to join our welcoming Northern Case Management Team. This role involves supporting clients throughout the North West of England, particularly in the Leeds region, who are dedicated to delivering an inclusive service to individuals with acquired neurological impairments, such as brain and spinal cord injuries, affecting both children and adults in a home care environment.

To qualify for this position, you must possess a valid driving license and the ability to travel, along with a UK professional health qualification, which may include HCPC, NMC, or Social Worker registration.

Our Client Support Coordinators benefit from an industry-leading Learning and Development program, including pathways for Expert Witness training.

We are open to considering Associate (Self Employed) Client Support Coordinators - please reach out for more information.

Both Full-Time and Part-Time positions are available.

Key Responsibilities:
  • Advocate for the needs of clients (both adults and children) while establishing strong working relationships with families, deputies, and legal representatives.
  • Recruit, select, and oversee a team of care/support workers for clients.
  • Develop and implement individualized Support & Rehabilitation Plans with specific guidelines for the support team.
  • Monitor and review the Case Management Plan and Support & Rehabilitation Plan, making adjustments based on the client's evolving needs.
  • Assemble and manage a multidisciplinary team of professionals to execute the rehabilitation plan.
  • Conduct risk assessments for key activities as necessary and identify risk management strategies to ensure the safety of all parties involved.
  • Maintain daily records of all contacts in the NCM network.
  • Hold a UK professional health qualification, which may include HCPC, NMC, or Social Worker registration.


Essential Qualifications:

  • Full Driving License and access to a vehicle.
  • Experience in supporting individuals with neurological conditions in a community setting, applicable to both adults and children.
  • Comprehensive understanding of CQC fundamental standards and key lines of inquiry.
  • In-depth knowledge of the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS), and safeguarding frameworks.
  • Strong organizational, time management, and planning skills.
  • A flexible, professional, and positive approach to working across multiple sites.


Case Management is a collaborative, multidisciplinary process that involves assessing, planning, implementing, coordinating, monitoring, and evaluating the options and services necessary to meet an individual's health, social care, educational, and employment needs.

Our goal is to empower individuals to achieve their rehabilitation objectives, helping them return as closely as possible to their pre-incident lives.

Client Support Coordinators are healthcare professionals, including Registered Nurses, Social Workers, Speech and Language Therapists, Physiotherapists, and Occupational Therapists.


The primary responsibility of the Client Support Coordinator is to collaborate with the client to identify their needs and develop an action plan aimed at achieving their rehabilitation goals, ultimately enhancing their quality of life.

In partnership with the client, the coordinator will identify suitable therapists and professionals to assist in meeting, and ideally surpassing, the client's rehabilitation objectives.



Benefits:
  • 25 days of annual leave plus bank holidays and additional loyalty days.
  • Birthday leave.
  • Client Support Coordinator Bonus Scheme.
  • Access to the Active Learning Hub, offering a variety of e-learning and in-person training and development opportunities.
  • Active Reward App providing discounts and savings on everyday purchases.
  • Complimentary 24-hour confidential Employee Assistance Programme Helpline & App for support with legal, health, wellbeing, relationship, and consumer advice.
  • A Nest Personal Pension account.
  • Option to join a Medicash Health Plan for you and your family, offering savings on everyday health essentials.
  • Enhanced Sick & Maternity Pay benefits.
  • Refer a Friend Scheme with potential earnings of up to £1000 for successful referrals.
  • Ongoing support and guidance from our qualified clinical and business leadership teams to facilitate your career development with Northern Case Management and the Active Care Group.