Conversion Optimization Manager

1 week ago


Manchester, United Kingdom Humankind Global Recruitment Full time
About the Role

The Conversion Manager plays a pivotal role in the Marketing department, driving engagement with incoming prospects and incumbent customers through data-driven solutions that boost conversion rates.

As a key partner in the design, implementation, and evaluation of activities that increase conversions of new and existing customers, you will maximize commercial returns for the business.

This role requires a strong performance marketing background, combined with a creative eye and a customer-centric approach.

Key Responsibilities
  • Deep-dive into conversion performance to generate recommendations and drive AB and multivariate testing, new landing page builds, new conversion journeys, and unique digital engagement experiences.
  • Action optimization in the customer experience within the teams methodology, including heuristic analysis, UI/UX, messaging, data analysis, and funnel optimization.
  • Own specific KPIs within defined areas of influence in the conversion funnel and customer lifecycle.
  • Work closely with other teams to ensure the first purchase and ongoing customer experience is optimized for conversion performance.
  • Identify and analyze customer behaviors, conversion metrics, and KPIs to improve performance.
  • Lead the design, implementation, and measurement of the brands conversion optimization roadmap and activities.
  • Aspire to attain the highest level of optimization agility and velocity possible while focusing on both marketing and commercial outcomes.
  • Improve how the brand communicates with prospects (targeting and personalization) to deliver the best content, journeys, and experiences to increase conversions.
  • Work closely with other marketing teams: Retention, Affiliates, SEO, traditional media, digital media, social media, and referrals.
  • Plan activities thoroughly and forecast how these efforts will impact business outcomes.
  • Contribute to executive-level reports that convey complex analytical findings in a concise manner.
  • Document key learnings, big wins, and misses in company wiki and Jira spaces to grow the business's intellectual property.
Requirements
  • 5+ years of CRO and/or digital marketing experience in a performance-centric/leaning role.
  • A successful track record of ideating, implementing, and scaling CRO programs.
  • A strong customer-centric approach to optimization, leveraging experience in UX, UI, and digital design for conversion best practices.
  • Experience with industry-leading optimization tools like Optimizely, Google Optimize, Omniconvert, Unbounce.
  • A track record of ideating, implementing, and scaling CRO or digital growth programs.
  • Ability to work closely with data, independently, interpret, and present that data in engaging and meaningful ways.
  • Ability to manage and prioritize multiple marketing projects simultaneously within a complex organization.
  • Strong negotiation and relationship-building skills.
  • Hybrid working model (2 days a week in office).
  • Must be able to travel internationally as required (10% or less).


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