Customer Service Representative

1 day ago

Slough, Slough, United Kingdom The LEGO Group Full time
{"h2":{"text":"About the Role"},"p":{"text":"We're seeking a skilled Customer Service Advisor to join our team in Slough. As a key member of our Consumer and Shopper Engagement Team, you'll be responsible for handling customer inquiries in Latvian and English, providing solutions to brick-based problems, and building strong relationships with our customers.

In this role, you'll have the opportunity to work with a variety of customers, from LEGO enthusiasts to professionals, and provide support across a range of topics, including building tips, troubleshooting, and tracking down rare parts.

As a Customer Service Advisor, you'll be part of a dynamic team that's passionate about delivering exceptional customer service. You'll have the chance to develop your skills and knowledge, work with a range of tools and technologies, and contribute to the success of our team.

If you're a motivated and customer-focused individual who is fluent in Latvian and English, we'd love to hear from you"},"h2":{"text":"Main Responsibilities"},"ul":{"li":["Respond to customers in Latvian and English (both spoken and written)","Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them","Assess and solve brick-based problems quickly and confidently using the latest CRM tools","Cover a variety of shifts and weekends to ensure we offer best-in-class service","Represent the LEGO brand through our unique tone of voice","Prioritise and multitask to meet our customers' expectations"]}}

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