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Reception Manager

2 months ago

London, Greater London, United Kingdom TAO Group Hospitality Full time

Job Summary

We are seeking an experienced and talented Restaurant Reception Manager to join our team at TAO Group Hospitality. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and providing outstanding service to our customers.

Key Responsibilities

  • Guest Experience
    • Deliver exceptional guest experiences through personalized service and attention to detail.
    • Ensure that all guests feel welcome and valued throughout their visit.
  • Team Leadership
    • Lead and motivate the Reception Team to achieve exceptional service standards.
    • Train and mentor team members to ensure they have the skills and knowledge to deliver outstanding service.
  • Operational Excellence
    • Ensure that all operational procedures are followed to maintain high standards of service and quality.
    • Monitor and control the reception area to ensure a smooth and efficient guest experience.
  • Communication
    • Communicate effectively with guests, team members, and other departments to ensure seamless service delivery.
    • Respond promptly to guest inquiries and resolve any issues in a professional and courteous manner.

Requirements

  • Experience
    • A minimum of 4 years of experience in a similar role and within a fast-paced environment.
    • Experience in a luxury venue would be a distinct advantage.
  • Skills
    • Excellent knowledge of hospitality operations and procedures.
    • Passionate about delivering exceptional guest experiences with a friendly disposition.
    • Exceptional service standards with attention to detail and experienced in guest profiling and recognition.
    • Leadership and delegation skills, including the ability to train and mentor the Reception Team.
    • Impeccable appearance and interpersonal skills with a good command of English.
    • Ability to work under pressure and willingness to work as part of a team.
    • Availability to work full-time and be flexible.
    • Proof of eligibility to work in the United Kingdom.

What We Offer

As a valued member of our team, you will receive a competitive salary and benefits package, including:

  • 50% staff discount across all of our restaurants (including takeaway)
  • Wellbeing resources such as nutritional seminars and home workouts
  • Employee Assistance Programme, featuring confidential support for any of our team members whenever they need it
  • 'Refer a Friend' bonuses
  • Company-wide seasonal staff parties
  • Celebration events for each venue (including picnics, darts, paintballing and Dragon Boat racing)
  • Gifts for Christmas, Chinese New Year, birthdays and long service milestones
  • Training and development opportunities, such as WSET, development courses, public speaking and more
  • International career opportunities – we have 61 venues across five continents with many more to come
  • Fun activities to support chosen charities, help the environment and the communities that we live in, and to protect our planet