Customer Service Representative
1 week ago
Job Title: Complaints Handler
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at The Recruitment Co. as a Complaints Handler. As a key member of our team, you will be responsible for providing exceptional customer service and resolving complaints in a timely and professional manner.
Key Responsibilities:
- Investigate and resolve customer complaints in a fair and efficient manner
- Provide excellent customer service and communication skills to resolve issues and queries
- Work collaboratively with internal teams to resolve complex issues
- Develop and maintain a thorough understanding of our products and services
- Stay up-to-date with industry trends and best practices in customer service
Requirements:
- Strong customer service experience, preferably in a complaints handling or life and pensions environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Good PC skills and knowledge of Microsoft Office
- Attention to detail and ability to maintain accurate records
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading recruitment agency
Language: English (en-US)
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