Senior Service Advisor

1 month ago

Castleford, Wakefield, United Kingdom Kemp Recruitment Full time
{"Job Title": "Senior Service Advisor", "Job Description": "Job Summary

Kemp Recruitment is seeking a dedicated Senior Service Advisor to join their team. As a key member of the service team, you will be responsible for handling enquiries, managing breakdowns, and coordinating with the engineering and transport teams to ensure seamless service delivery.

Key Responsibilities
  • Handle customer enquiries via telephone, email, and online ordering system
  • Manage breakdowns and arrange for engineers to attend promptly
  • Update job cards on the internal database and allocate jobs efficiently
  • Check machine availability and ensure status is up-to-date in systems
  • Collaborate with engineering and transport teams to ensure correct machines are ready and delivered to customer sites
  • Provide excellent customer service and communication with colleagues
Requirements
  • Industry experience in Plant, Powered Access, Tool, or Material Handling
  • Proficiency in Microsoft Office Suite and general computer skills
  • Strong verbal and written communication abilities
Benefits
  • Career growth opportunities within a leading national company
  • Supportive team culture and environment

If you are a motivated and organized individual with a passion for delivering exceptional customer service, please contact Mia at Kemp Recruitment for further information or to apply with an up-to-date CV.", "Company": "Kemp Recruitment"}

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