Senior Service Advisor

4 weeks ago


Castleford, Wakefield, United Kingdom Kemp Recruitment Full time
Senior Service Advisor Job Description

Our client, a leading Tool, Plant, and Powered Access hire company, is seeking a dedicated Senior Service Advisor to join their team. The ideal candidate will have previous experience in the Plant, Powered Access, Tool, or Material Handling industries and possess strong technical skills, including proficiency with Microsoft Office Suite.

The Senior Service Advisor will be responsible for handling enquiries, managing breakdowns, and coordinating with the engineering and transport teams to ensure the correct machines are delivered to customer sites. Strong communication skills and the ability to multitask in a fast-paced environment are essential for this role.

Key Responsibilities:

  • Handling Enquiries: Responding to hire and service enquiries via our online ordering system.
  • Breakdown Management: Managing calls from customers and arranging for engineers to attend breakdowns promptly.
  • Job Card Management: Updating job cards on the internal database and allocating jobs efficiently.
  • Machine Availability: Checking the availability of machines and ensuring their status is always up-to-date in our systems.
  • Coordination: Collaborating with the engineering and transport teams to ensure the correct machines are ready and delivered to customer sites.

Requirements:

  • Industry Experience: Previous experience in the Plant, Powered Access, Tool, or Material Handling industries.
  • Technical Skills: Proficiency with Microsoft Office Suite and general computer skills.
  • Communication Skills: Strong verbal and written communication abilities.

Benefits:

  • Career Growth: Opportunities for professional development and career progression within a leading national company.
  • Supportive Environment: A friendly and supportive team culture.

For more information, please contact Mia at Kemp Recruitment.



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