Senior Service Advisor

4 weeks ago


Castleford, Wakefield, United Kingdom Kemp Recruitment Full time
Job Role: Senior Service Advisor

We are seeking a dedicated Service Advisor to join our team at Kemp Recruitment. As a Service Advisor, you will be responsible for handling enquiries, managing breakdowns, and coordinating with the engineering and transport teams.

Key Responsibilities:
  • Handling Enquiries: Responding to hire and service enquiries via our systems.
  • Breakdown Management: Managing calls from customers and arranging for engineers to attend breakdowns promptly.
  • Job Card Management: Updating job cards on the internal database and allocating jobs efficiently.
  • Machine Availability: Checking the availability of machines and ensuring their status is always up-to-date in our systems.
  • Coordination: Collaborating with the engineering and transport teams to ensure the correct machines are ready and delivered to customer sites.
  • Customer Service: Communicating effectively with colleagues and providing a helpful and friendly point of contact for depot enquiries.

Ideal Candidate:
  • Industry Experience: Previous experience in the Plant, Powered Access, Tool, or Material Handling industries.
  • Technical Skills: Proficiency with Microsoft Office Suite and general computer skills.
  • Communication Skills: Strong verbal and written communication abilities.

Additional Requirements:
  • Organizational Skills: Ability to multitask and manage time effectively in a fast-paced environment.
  • Problem-Solving: Strong problem-solving skills to address and resolve service issues efficiently.
  • Team Player: Ability to work well within a team and support colleagues in achieving common goals.

Benefits:
  • Career Growth: Opportunities for professional development and career progression within a leading national company.
  • Supportive Environment: A friendly and supportive team culture.


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