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Warrant and Revenue Account Manager

2 months ago

StratforduponAvon, United Kingdom Novax Recruitment Ltd Full time
About the Role

We are seeking a highly skilled Warrant and Revenue Account Manager to join our team at Novax Recruitment Ltd. As a key member of our operations team, you will be responsible for managing the daily completion of warrants and revenue recovery objectives.

Key Responsibilities
  • Manage day-to-day planned warrant visits for all activity types, including debt, inspection, and exchange.
  • Direct external colleagues to ensure visit completion in accordance with client requirements.
  • Liaise with colleagues and management for escalated matters.
  • Provide guidance and support when dealing with each call on an individual account basis.
  • Monitor performance of visits to ensure completion with no reasons for aborting a warrant.
  • Develop good working relationships with clients, suppliers, and colleagues.
  • Liaise with clients, suppliers, and internal staff as needed to perform all work types correctly.
  • Highlight any potential risks with information found when dealing with warrants.
About the Company

Our client is a leading field service company specializing in providing external field agency solutions to the utilities sector. They offer an excellent salary, future career development opportunities, and a dynamic work environment.

What We Offer
  • £25,500 basic salary
  • Work from home offered up to 2-3 days per week
  • Annual profit-related bonus scheme
  • 28 days holiday (including bank holidays, rising by one day each year)
  • Employee Assistance Scheme
  • Annual salary reviews
  • Vouchers on your birthday each year
Requirements
  • Good/Competent I.T. skills with accurate keyboard skills.
  • Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
  • Experience of telephone work is essential.
  • Previous experience in debt negotiation/collection, customer service, and conflict resolution is desirable but not essential.
  • Confident in dealing with customers over the telephone, including in difficult situations.
  • A positive and results-oriented approach working in a team environment.
  • Attention to detail - able to spot errors and rectify mistakes immediately.
  • Knowledge of the utility industry is desirable but not essential.