Train Presentation Manager, South

6 days ago

London, Greater London, United Kingdom Alstom Full time

About the Role

This is a fantastic opportunity to join Alstom's Train Presentation team as a Train Presentation Manager, South. As a key member of the team, you will be responsible for ensuring that trains meet our customers' contractual requirements while adhering to health and safety regulations.

Key Responsibilities

  • Interface closely with key customers to ensure their needs are met
  • Build relationships with key suppliers to optimize services
  • Help customers develop sustainability strategies
  • Act as Alstom's single point of contact for all customer-facing issues related to cleaning and train presentation
  • Develop and implement a program of customer and supplier audits to maintain high standards
  • Liaise with other Alstom departments to ensure seamless collaboration
  • Work collaboratively to develop a customer experience strategy
  • Manage the cleaning service provider on a daily basis, using performance KPIs to monitor progress
  • Support monthly contract reviews with the cleaning service provider
  • Collaborate with fleet engineering to ensure maximum reliability of onboard equipment
  • Work with customers to ensure effective defect reporting
  • Build close partnerships with train operators and customers through performance reviews and feedback
  • Handle customer complaints related to train presentation
  • Ensure that ad-hoc out-stabled trains, blockades, and changes to train schedules are handled appropriately
  • Seek out best practices and innovations in the market

About You

We value passion and attitude over experience. To succeed in this role, you will need:

  • Customer experience in the railway industry or similar
  • Experience managing contractor relationships and KPIs
  • Good communication and interpersonal skills
  • Time management skills
  • Structure and organization with a hands-on approach
  • IT skills and Microsoft experience

What We Offer

As a Train Presentation Manager, South, you will enjoy:

  • A highly competitive remuneration package
  • 25 days annual leave, plus bank holidays
  • The opportunity to buy or sell holiday
  • Contributed healthcare, life assurance, and an excellent company-contributed pension scheme
  • A wide range of flexible benefits tailored to your lifestyle

About Alstom

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. We value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable.

As an equal opportunity employer, we are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.

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