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Train Presentation Manager, South

2 months ago

London, Greater London, United Kingdom Alstom Full time

About the Role

We are seeking a highly skilled Train Presentation Manager to join our team in the South region. As a key member of our team, you will be responsible for ensuring that our trains meet the highest standards of presentation and cleanliness, while also providing excellent customer service.

Key Responsibilities

  • Interface closely with key customers to understand their needs and expectations
  • Build relationships with key suppliers to ensure the highest standards of service
  • Help customers with sustainability strategies and initiatives
  • Develop and carry out a programme of customer and supplier audits to ensure the highest standards are maintained
  • Liaise and interact with other Alstom departments to ensure seamless communication and collaboration
  • Work collaboratively to develop a customer experience strategy that meets the needs of our customers
  • Manage the cleaning service provider on a daily basis, using performance KPIs to ensure the highest standards are maintained
  • Support monthly contract reviews with the cleaning service provider
  • Collaborate with fleet engineering to ensure maximum reliability of catering equipment and other onboard customer-facing equipment
  • Work with customers to ensure that defect reporting is as effective as possible
  • Build close partnerships with train operators and customers through performance reviews and feedback
  • Handle customer complaints regarding train presentation
  • Ensure that ad hoc out-stabled trains, blockades, and changes to train timetables are dealt with appropriately
  • Seek out best practice and innovation on the market

About You

We value passion and attitude over experience, so we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

  • Customer experience in the railway industry or similar
  • Experience of managing contractor relationships and KPIs
  • Good communication and interpersonal skills
  • Time management skills
  • Structured and organized with a hands-on approach
  • IT skills and Microsoft experience

What We Offer

We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations.

Equal opportunity statement

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.