Train Presentation Manager, South

2 weeks ago

London, Greater London, United Kingdom Alstom Full time

About the Role

This is an exciting opportunity to join Alstom's Train Presentation team as a Presentation Manager for the South region. As a key member of the team, you will be responsible for ensuring that trains meet our customers' contractual requirements while adhering to health and safety regulations.

Key Responsibilities

  • Interface closely with key customers to understand their needs and expectations.
  • Build relationships with key suppliers to ensure seamless delivery of services.
  • Help customers develop sustainability strategies that align with Alstom's values.
  • Act as the single point of contact for all customer-facing issues related to cleaning and train presentation.
  • Develop and implement a program of customer and supplier audits to ensure high standards are maintained.
  • Liaise with other Alstom departments to ensure effective communication and collaboration.
  • Work collaboratively to develop a customer experience strategy that meets the needs of our customers.
  • Manage the cleaning service provider on a daily basis, using performance KPIs to ensure high standards are maintained.
  • Support monthly contract reviews with the cleaning service provider.
  • Collaborate with fleet engineering to ensure maximum reliability of catering equipment and other onboard customer-facing equipment.
  • Work with customers to ensure effective defect reporting and resolution.
  • Build close partnerships with train operators and customers through regular performance reviews and feedback.
  • Handle customer complaints related to train presentation.
  • Ensure that ad-hoc out-stabled trains, blockades, and changes to train timetables are dealt with appropriately.
  • Seek out best practices and innovations in the market to improve our services.

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