Team Leader

2 weeks ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About Hastings Direct

Hastings Direct is a leading digital insurance provider in the UK market, committed to delivering exceptional customer service and creating a positive work environment for its colleagues.

Job Summary

We are seeking a highly skilled Team Leader to join our team, responsible for ensuring that our team meets quality and customer service expectations. The ideal candidate will have proven experience in leadership and coaching, with a track record of delivering exceptional customer service.

Key Responsibilities

  • Leadership and Coaching
    • Ensure your team meets quality and customer service expectations
    • Promote a culture of coaching and performance management
    • Create an environment where your team can exceed customer expectations
  • Customer Service
    • Reduce inbound inquiries by focusing on personalized customer service
    • Celebrate achievements within your team and foster a positive work environment
  • Claims Management
    • Take responsibility for improving the customer claims process

Desired Skills

  • Proven experience in leadership and coaching (experience in claims/insurance is a plus)
  • Demonstrated ability to engage and motivate teams to achieve goals
  • Track record of delivering exceptional customer service

What We Offer

At Hastings Direct, we value our colleagues by prioritizing their needs and growth. We offer a competitive salary, flexible working model, performance bonus, wellbeing benefits, and additional perks. Our 4Cs principles drive our commitment to creating a positive work environment that enables our colleagues to deliver exceptional customer service.

Our Culture

We prioritize fairness and respect in all our interactions with customers and colleagues. We are an equal opportunities employer that values diversity and inclusivity. Our thorough recruiting process includes background checks to ensure a safe and welcoming workplace for all.

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