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Senior Team Member
2 months ago
About Hastings Direct
Hastings Direct is a leading digital insurance provider with a strong presence in the UK market. We are committed to delivering exceptional customer experiences and building a culture of excellence within our organization.
Job Summary
We are seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of professionals to achieve high-quality customer outcomes and deliver exceptional service.
Key Responsibilities
- Lead a team of professionals to achieve quality and customer outcomes
- Embed a coaching and performance management culture within the team
- Create an environment that encourages team members to go above and beyond for customers
- Develop and implement strategies to reduce inbound contact and improve case handling
- Celebrate team successes and recognize individual contributions
- Ensure accountability for minimizing customer effort when making claims
Requirements
- Demonstrated leadership and coaching experience, preferably in claims or insurance
- Track record of building high levels of engagement to deliver colleague outcomes
- Experience in delivering world-class customer service
What We Offer
As a Team Leader at Hastings Direct, you will have the opportunity to work in a dynamic and fast-paced environment. We offer a competitive salary, flexible working arrangements, and a comprehensive benefits package, including a 4Cs performance bonus, healthcare cash plan, and financial wellbeing support.
Our 4Cs Principles
We believe in creating a culture that gets it right for our colleagues, customers, company, and community. As a Team Leader, you will be expected to embody these principles and contribute to our organization's growth and success.
Equal Opportunities Employer
Hastings Direct is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of their background or characteristics.
