Team Leader

7 days ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About Hastings Direct

Hastings Direct is a leading digital insurance provider with a strong presence in the UK market. We're committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.

Job Summary

We're seeking an experienced Team Leader to join our team. As a Team Leader, you'll be responsible for leading a team of professionals to achieve quality and customer outcomes. You'll embed a coaching and performance management culture within your team, creating a winning environment that celebrates success and recognizes individual contributions.

Key Responsibilities

  • Lead a team to achieve quality and customer outcomes
  • Embed a coaching and performance management culture within the team
  • Create a winning environment that celebrates success and recognizes individual contributions
  • Accountability for minimizing customer effort when making a claim

Requirements

  • Demonstratable leadership and coaching experience
  • Track record of building high levels of engagement to deliver colleague outcomes
  • Experience of delivering world-class customer service

What We Offer

As a Team Leader at Hastings Direct, you'll enjoy a competitive salary, flexible working arrangements, and a range of benefits, including a 4Cs performance bonus, life assurance cover, and access to a range of wellbeing resources. You'll also have the opportunity to develop your skills and career through our training and development programs.

Our 4Cs Principles

We believe in creating a culture that supports our colleagues and customers. Our 4Cs principles are simple: we focus on getting it right for our colleagues, customers, company, and community. By doing so, we deliver good outcomes for every customer, drive business growth, and invest in the communities we serve.

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