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Team Leader

2 months ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About Hastings Direct

Hastings Direct is a leading digital insurance provider with a strong focus on delivering excellent customer experiences. We're committed to becoming the best and biggest in the UK market, and we're looking for talented individuals to join our team.

Job Summary

We're seeking an experienced Team Leader to join our Claims Handling team. As a Team Leader, you'll play a key role in supporting our goal to become a market-leading home claims handling function. You'll be responsible for setting and managing annual and monthly objectives, providing coaching and development plans to support ongoing progression, and ensuring annual performance reviews are conducted.

Key Responsibilities

  • Support the Hastings Direct goal to become a market-leading home claims handling function
  • Set and manage annual and monthly objectives, providing coaching and development plans to support ongoing progression
  • Ensure payments are authorized in line with our departmental SLAs and oversee guidance and advice in respect of technical referrals
  • Conduct regular monthly audits on colleagues
  • Engage and motivate the team, delivering effective meetings
  • Support the overall quality of claims handling internally and by outsourced partners

Requirements

  • Previous leadership experience, preferably in claims or home claims
  • Strong customer and colleague focus
  • Excellent communication and coaching skills

What We Offer

As a Team Leader at Hastings Direct, you'll enjoy a range of benefits, including:

  • An attractive salary based on experience, with annual pay reviews
  • Flexible working arrangements, including hybrid working options
  • A competitive bonus scheme, based on individual and company performance
  • Access to a range of wellbeing resources, including mental health support and financial wellbeing tools
  • 25 days annual leave, plus bank holidays, with the option to buy or sell one of your contracted weeks
  • Access to private healthcare, dental plans, and other benefits

Our Culture

We're proud of our 4Cs culture, which focuses on getting it right for our colleagues, customers, company, and community. We believe that by creating the right culture and giving our colleagues the right tools, we'll deliver good outcomes for every customer, grow the company profitably and sustainably, and invest in the communities we serve.

Equal Opportunities Employer

Hastings Group is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons, regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.