Audiology Clinic Support Administrator

4 days ago

Weymouth, Dorset, United Kingdom Transformation Unit Full time
Job Title: Audiology Clinic Support Administrator

Job Summary:

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at the Transformation Unit. As a Clinical Support Coordinator, you will play a vital role in providing administrative support to our clinical team, ensuring the smooth operation of our audiology clinics.

Main Responsibilities:

  • Provide administrative support to the clinical team, including managing patient correspondence, data inputting, and problem-solving.
  • Deal with a range of telephone queries, arranging appointments, and responding to patient inquiries.
  • Manage patient records, ensuring accurate and up-to-date information.
  • Assist with the preparation of reports, presentations, and other documents as required.
  • Develop and maintain effective relationships with patients, colleagues, and other stakeholders.

Requirements:

  • NVQ Level 2 in Administration or Customer Service or equivalent.
  • GCSE Maths and English.
  • RSA Level 3 or equivalent experience.
  • Excellent communication skills, written and verbal, with the ability to demonstrate fluency, clarity, and effectiveness at all levels.
  • Clear understanding of Data Protection and confidentiality.
  • Knowledge of Medical terminology.
  • Understanding of primary care referral pathways.
  • Understanding of the 18-week referral to treatment guidelines.

Personal Qualities:

  • Able to work calmly and methodically under pressure.
  • Ability to manage unpredictable workloads.
  • Ability to manage time and priorities.
  • Able to demonstrate initiative and work independently when necessary.
  • Ability to work proactively.
  • Ability to work and communicate professionally with a wide range of people.
  • Willingness to learn and develop in a challenging environment.
  • Initiative to undertake new projects.

What We Offer:

  • 27 days of annual leave, rising to 33 over ten years.
  • Health and wellbeing services.
  • Flexible working options, including family-friendly hours.
  • Free training and one-to-one career coaching to reach your career goals.
  • Preceptorship programme for newly qualified nurses and AHPs.
  • Access to nine staff networks – have a voice and transform our Trust.
  • Relocation costs where applicable.
  • Salary sacrifice scheme opportunities – including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying and selling annual leave.
  • NHS discounts to save on your shopping, gym membership, and more.

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