Customer Journey Specialist

1 week ago


Nottinghamshire, United Kingdom NeoSphere Tech Ltd Full time

Job Title: Senior Customer Experience Designer

About Us: NeoSphere Tech Ltd is a leading provider of innovative marketing services, specializing in omnichannel solutions.

Job Summary: We are seeking a talented Customer Experience Designer to join our team. As a key member of our experience design team, you will play a crucial role in driving digital transformation across industries.

Key Responsibilities:

  • Design and enhance customer experiences across various touchpoints, including digital, product, and environment.
  • Collaborate with cross-functional teams to research user needs, create user journeys, and develop innovative solutions to optimize customer satisfaction.
  • Develop and maintain a deep understanding of user research methodologies and usability principles.
  • Communicate effectively with stakeholders to ensure seamless project execution.
  • Analyze complex problems and propose creative solutions to drive business growth.

Requirements:

  • Experience in user experience design, interaction design, or a related field.
  • Proficiency in design tools like Sketch, Adobe XD, or Figma.
  • Strong understanding of user research methodologies and usability principles.
  • Excellent communication and collaboration skills.
  • Ability to analyze complex problems and propose creative solutions.


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