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Customer Operations Team Supervisor

2 months ago

Nottinghamshire, United Kingdom E UK PLC Full time
Empowering Customer Experiences

At E UK PLC, we are dedicated to fostering a positive atmosphere. Our mission is to enhance customer satisfaction through exceptional service and innovative technology.

Leading with Purpose

As a Customer Operations Team Supervisor, you will play a pivotal role in guiding and motivating our team members to deliver outstanding customer interactions. Your leadership will ensure that your team takes full ownership of the customer journey, providing comprehensive support and solutions.

Community and Collaboration

Join a network of team leaders where knowledge sharing and collaborative learning are encouraged. You will be part of a dynamic environment that values adaptability and embraces change, empowering you to help your team thrive.

Team Development

In this role, you will cultivate a culture of trust and continuous improvement. By providing constructive feedback and ongoing coaching, you will support your team's professional growth and development.

Performance and Accountability

As a supervisor, you will be responsible for the daily operations of your team, including work prioritization, scheduling, and performance monitoring. Your focus will be on creating a high-performing team that consistently achieves excellent results.

Identifying Opportunities

We encourage you to seek out areas for enhancement, whether through team organization or technological advancements, to elevate both team performance and customer satisfaction.

Key Attributes
  • Leadership: Proven experience in leading a team within a customer service environment.
  • Culture Building: Ability to foster a high-performance culture.
  • Passion: A genuine enthusiasm for assisting customers and solving complex issues.
  • Resilience: A calm demeanor in the face of challenges, driving creativity and motivation.
Benefits

We offer a competitive salary, generous holiday allowance, and a range of flexible benefits, including options for additional time off and discounts on various services.

Our work-life balance is important to us, with standard working hours designed to ensure a fulfilling experience for both our customers and our team members.

Join us in our commitment to creating a supportive and engaging workplace where your contributions are valued.