Apprenticeship - Healthcare Customer Service

3 weeks ago


Nottinghamshire, United Kingdom Kuehne+Nagel Full time

Are you looking to kick start your career? Do you enjoy working with people and helping to provide great service to customers. Then this is the role for you We are currently recruiting for a motivated and enthusiastic individual to join our hugely successful international Road Logistics team in Derby (East Midlands Gateway) as a Customer Service Apprentice. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in Road Logistics
- ** Your Role **:Our Pharma/Healthcare Road Logistics team are customer-centric, working hard to delight our customers every day. Our Customer Service Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Customer Service qualification. The main role is to work within the Road logistics healthcare operational team who are handling road freight shipments for Pharmaceutical and Healthcare customers, ensuring all necessary operational duties and functions are in accordance with specific working instructions and customer SOPs.
- ** Your Responsibilities**:

- Understanding of Road Freight operation for industry related questions / requirements (point of escalation)
- Any other duties as required, either written or verbally, by the either supervisors or managers deemed to be within the capability of the post holder
- Support the induction and training of internal staff, ensuring the correct procedures are followed
- To fully understand the customers’ needs and the profile of the business in order to collaborate with planning to provide effective solutions for set lanes.
- To gain feedback on quoted set lanes and capture the information.
- To ensure that customs information is inputted into the system correctly and as soon as all the relevant documentation is available it is all uploaded to the correct places at the same time
- Complete all relevant GDP training, and ensure ongoing compliance
- Heavily customer focused and will require constant communication with a variety of key contacts through various forms of communication methods.

**Your Skills and Experiences**:

- Five GCSEs at grades 4 - 9 / A*-C (including Maths & English)
- Excellent Customer Service skills
- Have a strong attention to detail and accuracy
- Strong communication and interpersonal skills
- Strong organisational skills with the ability to manage conflicting priorities

**Good Reasons to Join **:You will be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits and an Apprentice NUS discount card, support to achieve professionally recognised qualifications and a network of mentors, line managers and friends to help you along your journey.**About Kuehne+Nagel***

With over 80,000 employees at some 1,300
- Next steps to joining our teamStep 1

- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer



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