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Apprenticeship - Customer Service Apprentice (Oct
3 weeks ago
Are you looking to kick start your career? Do you enjoy working with people and helping to provide great service to customers. Then this is the role for you We are currently recruiting for a motivated and enthusiastic individual to join our hugely successful international Road Logistics team in Derby (East Midlands Gateway) as a Customer Service Apprentice. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in Road Logistics.
- ** Your Role **:Our Pharma/Healthcare Road Logistics team are customer-centric, working hard to delight our customers every day. Our Customer Service Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Customer Service qualification. You will work within a successful team learning everything you need to know whilst being supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.
- ** Your Responsibilities**:
- Build relationships with the key customers and internal Kuehne + Nagel networks
- Timely Processing and handling of customer orders, requests, and quotations
Build market knowledge and experience
- Investigate any challenges that may arise in relation to the movement of cargo and respond to them in a thorough and speedy manner.
- Heavily customer focused and will require constant communication with a variety of key contacts through various forms of communication methods.
- Ensure Customer Satisfaction is delivered at every stage
- Booking of cargo for collection/delivery slots with customers.
- Maintain compliant standards (in line with training provided).
**Your Skills and Experiences**:
- Five GCSEs at grades 4 - 9 / A*-C (including Maths & English)
- Excellent Customer Service skills
- Have a strong attention to detail and accuracy
- Strong communication and interpersonal skills
- Strong organisational skills with the ability to manage conflicting priorities
**Good Reasons to Join **:You will be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits and an Apprentice NUS discount card. Your salary will also reviewed after 12 months and there's a great bonus on offer once you have fully completed your apprenticeship. You will be supported throughout by a network of mentors, line managers and previous apprentices to help you achieve your qualifications and progress along your apprenticeship journey.
- **About Kuehne+Nagel***
With over 74000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
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