Customer Inspector

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

Our people are what makes Severn Trent a truly exciting and inclusive place to work. We’re a team of over 7,000 people with a purpose to deliver one of life’s essentials. We do it all while thriving in our unique culture and making a lasting difference to our planet, society, and careers.

**If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.**

**EVERYTHING YOU NEED TO KNOW**

We have a brilliant opportunity to become a Customer Inspector

As a Customer Inspector you will help to ensure customers safely receive a constant supply of good quality drinking water for the area you are accountable for by taking ownership of customer issues in your patch end-to-end from inspection to full closure of the job from a customer’s view.

Plus, you will also be working with the customer hub to ensure customers are kept informed E2E until resolution of their issue and to escalate complex or difficult customer issues to ensure the correct resolution for the customer.

Your key accountabilities in helping us will be:

- Undertake inspection activity for customer issues, such as customer side leakage, stop taps, water wasting, supply isolations and where possible resolve at point of contact
- Take personal ownership of customer issues and contribute to the improvement of the customer journey, ensuring that any customer promises we make are kept and take accountability to own and resolve customer complaints, including visiting customers
- Identify vulnerable customers or those who need additional support and proactively manage their issue to ensure we deliver to meet their needs
- Liaise with property owners/installers regarding any remedial work required following an inspection and ensuring these are completed in a timely manner and assist with network events when called upon
- Work to and improve safe systems of work and review working practices, methods, standards and procedures, promoting any improvements to team manager, Senior Distribution Service Technician or relevant team
- Deliver all activity in line with company policy and standards, including burst on private policy, GDPR (data protection) policy and Traffic Management standards and be a point of contact for customers throughout their end to end journey
- You’ll be working a 6-week working pattern which includes working 2 weekends.

**WHAT YOU’LL BRING TO THE ROLE**

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

**WHAT’S IN IT FOR YOU**

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- 10% monthly discount with Busy Bee Nurserys, and one-week free childcare
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two paid volunteering days per year

**WHATS NEXT?**

**We can’t wait to hear from you.**

And if your curiosity has peaked and you're wanting to find out even more, search **#LifeAtSevernTrent** on social media.