Service Charge Analyst
3 days ago
Service Charge Analyst Opportunity
About Us
Service Care Solutions Ltd is a leading provider of service charge management solutions. We are seeking an experienced Service Charge Analyst to join our team.
Job Summary
We are looking for a highly skilled Service Charge Analyst to deliver a high-quality service to service charge payers and other stakeholders. The successful candidate will have a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice.
Key Responsibilities
- Service Charge Analysis
- Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases.
- Customer Service
- Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.
- Process Improvement
- Supporting the building and embedding of the systems and processes required to support the transformation of Service Charge delivery.
- Business Partnering
- Maintaining strong business partnering relationships with key budget holders and service managers, to develop scheme knowledge and enable the accurate allocation and consistent setting of service charges.
Requirements
- Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice.
- Experience working with councillors, the community, and external partners.
- Proficiency in financial and numerical analysis.
- Knowledge of current legislation and best practices in service charge management.
- Previous experience within a Housing Association is desirable.
- Excellent IT skills, including using Excel, Access, Powerpoint, and Word.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
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