Lead APP Fraud Specialist

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Allica Bank Full time
Position Overview

About Allica Bank

Allica Bank stands as a pioneering force in the UK’s financial technology landscape, dedicated to serving established SMEs, a segment often overlooked by traditional banking institutions. Our mission is to empower these businesses, which play a crucial role in the economy and local communities.

Department Overview

The Operations division at Allica Bank is integral to managing daily transactions and ensuring seamless service delivery. This team is responsible for supporting customers across various product lines, including Commercial Mortgages, Asset Finance, Deposits, and Payment Accounts. Our focus is on maintaining compliance with regulatory standards and internal policies while delivering exceptional service.

Role Summary

We are seeking a proactive Lead APP Fraud Specialist to join our Fraud Operations Team. This role is ideal for individuals passionate about mentoring colleagues and achieving optimal outcomes for our clients. The successful candidate will possess a comprehensive understanding of regulatory frameworks surrounding Authorized Push Payment Fraud, including consumer qualifications and claims processes.

Key Responsibilities:

  • Oversee daily operations related to Consumer Disputes, APP Scams, and Fraud Recoveries, ensuring compliance with service level agreements and regulatory reporting.
  • Foster a collaborative environment by sharing expertise and supporting the growth of junior team members.
  • Collaborate with senior management, vendors, and various departments to develop and implement strategies aimed at preventing fraud and financial crime.
  • Serve as a Subject Matter Expert on Authorized Push Payment Frauds, managing complex cases and acting as the primary escalation point for the team.
  • Assist in the financial reconciliation of Scam Claims for both Sending and Receiving categories.
  • Engage with cross-functional teams to enhance awareness of emerging fraud trends related to APP Scams.
  • Ensure compliance with Payment Services Regulations regarding reporting and reimbursement.
  • Contribute to the creation and maintenance of performance metrics related to Authorized Push Payment Fraud.
  • Work closely with Allica Bank's Fraud Strategy and second line of defense functions to strengthen controls across the organization.
  • Mentor and support the development of less experienced team members.

Principal Accountabilities:

  • Maintain current knowledge of industry standards and regulatory requirements concerning Authorized Push Payment Fraud.
  • Act as an expert resource for best practices in managing Authorized Push Payment Frauds.
  • Support the development and governance of operational processes related to Authorized Push Payment Fraud, ensuring they are effective and up-to-date.
  • Stay responsive to new trends in fraud and financial crime.
  • Build and maintain strong relationships with internal and external stakeholders to facilitate effective communication.
  • Ensure accurate record-keeping for each case, maintaining a clear audit trail.
  • Adhere to the bank's policies and regulatory requirements, implementing necessary actions to safeguard the organization.
  • Communicate essential information to team members and management to support informed decision-making.
  • Collaborate with Business Relationship Managers to gather necessary documentation.
  • Assist the Operations team and other departments as required.

Qualifications and Skills:

  • Extensive experience in managing Authorized Push Payment fraud.
  • Strong commitment to customer service, with a proven track record in delivering high-quality experiences in dynamic environments.
  • Educational background at A level or equivalent.
  • Exceptional analytical and problem-solving abilities.
  • In-depth knowledge of Fraud and Transaction Monitoring, including investigation and prevention techniques.
  • Solid financial and commercial acumen.
  • Understanding of regulatory requirements related to Fraud and Financial Crime, including reporting standards.
  • Excellent communication skills, both verbal and written, with strong relationship management capabilities.
  • Proficient organizational and IT skills.

Flexible Working:

Allica Bank is committed to offering flexible and hybrid working arrangements to accommodate diverse employee needs.

Diversity and Inclusion:

We celebrate diversity at Allica Bank, valuing the unique experiences and backgrounds of our team members. We strive to create an inclusive environment where everyone feels comfortable bringing their authentic selves to work.

Working at Allica Bank:

We prioritize providing our employees with the necessary tools and environment to thrive in their roles. Our benefits are designed with employee well-being in mind, including onboarding support, development opportunities, flexible working options, and a comprehensive benefits package.

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