Lead APP Fraud Specialist

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Allica Bank Full time
Position Overview

About Allica Bank

Allica Bank stands as a pioneering force in the UK’s financial technology landscape, dedicated to empowering established small and medium-sized enterprises (SMEs). Our mission is to address the significant gap in financial services for these businesses, which are vital to the economy and local communities.

Department Overview

The Operations division at Allica Bank is integral to managing daily transactions and ensuring seamless service delivery. This team plays a crucial role in supporting customers across various product lines, including Commercial Mortgages, Asset Finance, Deposits, and Payment Accounts. Our focus is on maintaining compliance with regulatory standards and internal policies while delivering exceptional service.

Role Summary

We are seeking a proactive Lead APP Fraud Specialist to enhance our Fraud Operations Team. This role is ideal for individuals passionate about mentoring colleagues and achieving optimal outcomes for our clients. The successful candidate will possess a comprehensive understanding of the regulatory landscape surrounding Authorized Push Payment Fraud, including consumer qualifications and claims processes.

Key Responsibilities

  • Oversee daily operations related to Consumer Disputes, APP Scams, and Fraud Recoveries, ensuring compliance with service level agreements and regulatory reporting.
  • Foster a collaborative environment by sharing expertise and supporting the growth of junior team members.
  • Collaborate with senior management, vendors, and various departments to develop and implement strategies aimed at preventing fraud and financial crime.
  • Serve as a Subject Matter Expert on Authorized Push Payment Frauds, managing complex cases and acting as the primary escalation point for the team.
  • Assist in the financial reconciliation of Scam Claims for both sending and receiving types.
  • Engage with cross-functional teams to raise awareness of emerging fraud trends related to APP Scams.
  • Ensure compliance with Payment Services Regulations regarding reporting and reimbursement.
  • Contribute to the creation and maintenance of performance metrics related to Authorized Push Payment Fraud.
  • Work closely with Allica Bank's Fraud Strategy and second line of defense functions to enhance control measures across the organization.
  • Mentor and support the development of less experienced team members.

Core Accountabilities

  • Maintain current knowledge of industry standards and regulatory requirements concerning Authorized Push Payment Fraud.
  • Act as an expert resource for best practices in managing Authorized Push Payment Frauds.
  • Support the development and governance of operational processes related to Authorized Push Payment Fraud, ensuring they are effective and up-to-date.
  • Stay responsive to new trends in fraud and financial crime.
  • Build and maintain strong relationships with internal and external stakeholders to facilitate effective communication.
  • Ensure accurate documentation and record-keeping for all cases, maintaining a clear audit trail.
  • Adhere to the bank's policies and regulatory requirements, implementing necessary actions to safeguard the organization.
  • Uphold the bank's values and culture, ensuring that all responsibilities align with our commitment to positive client outcomes.
  • Communicate essential information to team members and management to support informed decision-making.
  • Collaborate with Business Relationship Managers to gather necessary documentation.
  • Assist the Operations team and other departments as required.

Qualifications & Skills

  • Extensive experience in managing Authorized Push Payment fraud.
  • Strong commitment to customer service, with a proven track record in delivering high-quality experiences in dynamic environments.
  • Educational background equivalent to A level or higher.
  • Exceptional analytical and problem-solving abilities.
  • In-depth knowledge of fraud prevention and transaction monitoring methodologies.
  • Solid understanding of financial and commercial principles.
  • Familiarity with fraud and financial crime regulatory standards, including reporting obligations.
  • Excellent communication skills, both verbal and written, with strong relationship management capabilities.
  • Proficient organizational and IT skills.

Flexible Work Environment

Allica Bank is committed to providing a flexible working environment that accommodates diverse needs. We encourage candidates to discuss their preferences with us.

Diversity and Inclusion

At Allica Bank, we celebrate diversity and strive to create an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work.

Employee Benefits

We prioritize the well-being of our employees and offer a range of benefits designed to support their success:

  • Comprehensive onboarding and ongoing development opportunities.
  • Flexible working arrangements.
  • Engaging social activities.
  • Generous holiday allowance with options to buy or sell days.
  • Pension contributions.
  • Discretionary bonus program.
  • Private health insurance options.
  • Life insurance coverage.
  • Income protection plans.
  • Family-friendly policies, including enhanced parental leave.
  • Season ticket loans.

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