Disputes and Chargebacks Resolution Specialist

4 days ago


Milton Keynes, Milton Keynes, United Kingdom TSYS Managed Services EMEA Full time
About the Role

We are seeking a highly skilled and detail-oriented Disputes and Chargebacks Resolution Specialist to join our dynamic team at TSYS Managed Services EMEA. As a key member of our team, you will be responsible for resolving fraud chargebacks, issuing declaration forms, and re-debiting customers' accounts.

Key Responsibilities
  • Responsible for the resolution of Fraud chargebacks, issuing declaration forms and re-debiting customers' accounts.
  • Achieves Key Performance Indicators (KPI'S) in line with Service Level Agreements including quality standards.
  • Liaison with customers and third parties, taking incoming calls, making outbound calls, working from queues and compiling written responses.
  • Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.
  • May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.
Requirements
  • Customer service experience (face to face or telephone)
  • Good IT literacy
  • Experience working in a fast-paced environment
  • Good data analysis skills
  • Excellent problem-solving skills
  • Organisational skills
  • Experience with critical and detailed work
  • Excellent communication skills both verbal and written
  • The ability to work as part of a team and independently
What We Offer
  • Competitive hourly rate of £11.44
  • A range of benefits including additional leave, casual dress, company events, company pension, cycle to work scheme, life insurance, on-site parking, private dental insurance, private medical insurance, referral programme, sick pay
  • A dynamic and supportive work environment
  • Opportunities for career growth and development


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