Disputes and Chargebacks Resolution Specialist
4 days ago
We are seeking a highly skilled and detail-oriented Disputes and Chargebacks Resolution Specialist to join our dynamic team at TSYS Managed Services EMEA. As a key member of our team, you will be responsible for resolving fraud chargebacks, issuing declaration forms, and re-debiting customers' accounts.
Key Responsibilities- Responsible for the resolution of Fraud chargebacks, issuing declaration forms and re-debiting customers' accounts.
- Achieves Key Performance Indicators (KPI'S) in line with Service Level Agreements including quality standards.
- Liaison with customers and third parties, taking incoming calls, making outbound calls, working from queues and compiling written responses.
- Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.
- May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.
- Customer service experience (face to face or telephone)
- Good IT literacy
- Experience working in a fast-paced environment
- Good data analysis skills
- Excellent problem-solving skills
- Organisational skills
- Experience with critical and detailed work
- Excellent communication skills both verbal and written
- The ability to work as part of a team and independently
- Competitive hourly rate of £11.44
- A range of benefits including additional leave, casual dress, company events, company pension, cycle to work scheme, life insurance, on-site parking, private dental insurance, private medical insurance, referral programme, sick pay
- A dynamic and supportive work environment
- Opportunities for career growth and development
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Milton Keynes, Milton Keynes, United Kingdom TSYS Managed Services EMEA Full timeJob DescriptionJob Title: Disputes and Chargebacks SpecialistJob Summary:We are seeking a highly skilled Disputes and Chargebacks Specialist to join our dynamic team at TSYS Managed Services EMEA. As a key member of our team, you will be responsible for resolving customer disputes and chargebacks in a timely and efficient manner.Responsibilities:Responsible...
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