Job Title: Disputes and Chargebacks Specialist

Job Summary:

We are seeking a highly skilled Disputes and Chargebacks Specialist to join our team at TSYS Managed Services EMEA. As a Disputes and Chargebacks Specialist, you will be responsible for resolving customer disputes and chargebacks in a timely and professional manner.

Key Responsibilities:

• Responsible for the resolution of customer disputes and chargebacks, including issuing declaration forms and re-debiting customers' accounts.
• Achieves Key Performance Indicators (KPIs) in line with Service Level Agreements, including quality standards.
• Liaison with customers and third parties, taking incoming calls, making outbound calls, working from queues, and compiling written responses.
• Requires detailed transaction research, analytical skills, and documentation of actions taken, including phone calls to merchants, cardholders, and others as appropriate.
• May also compile aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service.

Requirements:

• Customer service experience (face-to-face or telephone)
• Good IT literacy
• Experience working in a fast-paced environment
• Good data analysis skills
• Excellent problem-solving skills
• Organizational skills
• Experience with critical and detailed work
• Excellent communication skills, both verbal and written
• The ability to work as part of a team and independently

Benefits:

• Competitive hourly rate of £11.44
• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay

Work Schedule:

• Day shift
• Monday to Friday
• No weekends