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Customer Dispute Resolution Expert

2 months ago

Milton Keynes, Milton Keynes, United Kingdom TSYS Managed Services EMEA Full time
Job Description

Job Title: Disputes and Chargebacks Specialist

Job Summary:

We are seeking a highly skilled Disputes and Chargebacks Specialist to join our team at TSYS Managed Services EMEA. As a Disputes and Chargebacks Specialist, you will be responsible for resolving customer disputes and chargebacks in a timely and efficient manner.

Key Responsibilities:

  • Responsible for the resolution of customer disputes and chargebacks, including issuing declaration forms and re-debiting customers' accounts.
  • Achieves Key Performance Indicators (KPIs) in line with Service Level Agreements, including quality standards.
  • Liaison with customers and third parties, taking incoming calls, making outbound calls, working from queues, and compiling written responses.
  • Requires detailed transaction research, analytical skills, and documentation of actions taken, including phone calls to merchants, cardholders, and others as appropriate.
  • May also compile aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service.

Requirements:

  • Customer service experience (face-to-face or telephone)
  • Good IT literacy
  • Experience working in a fast-paced environment
  • Good data analysis skills
  • Excellent problem-solving skills
  • Organisational skills
  • Experience with critical and detailed work
  • Excellent communication skills, both verbal and written
  • The ability to work as part of a team and independently

Benefits:

  • Competitive hourly rate of £11.44
  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Life insurance
  • On-site parking
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Sick pay

Work Schedule:

  • Day shift
  • Monday to Friday
  • No weekends