Customer Retention Expert

2 days ago


Milton Keynes, Milton Keynes, United Kingdom CreatePay Full time

Job Title: Customer Retention Expert

CreatePay, a leading provider of payment solutions, seeks an experienced Customer Retention Expert to join their MK based Operations team.

The ideal candidate will provide day-to-day support to customers by creating a positive experience and resolving complaints in a timely manner while adhering to FCA guidelines.

The Customer Retention Expert will be responsible for:

  • Taking inbound / making outbound calls to customers with complaints
  • Liaising with partner companies / internal departments to resolve customer issues
  • Building positive relationships with customers and internal members of staff
  • Resolving complaints whilst adhering to FCA guidelines
  • Providing clear and concise final resolution communications
  • Maintaining clear and comprehensive notes within our CRM
  • Providing reporting based on activity and trends

Requirements: Proven experience in a sales role, with a strong track record of working in a fast-paced transforming organisation. Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with potential clients.

Benefits: 25 Days Holiday plus Bank Holidays, regular incentives, including overseas trips, free CreatePay rewards access, free gym passes, and free BUPA annual checkup.



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