Customer Retention Expert
2 days ago
Job Title: Customer Retention Expert
CreatePay, a leading provider of payment solutions, seeks an experienced Customer Retention Expert to join their MK based Operations team.
The ideal candidate will provide day-to-day support to customers by creating a positive experience and resolving complaints in a timely manner while adhering to FCA guidelines.
The Customer Retention Expert will be responsible for:
- Taking inbound / making outbound calls to customers with complaints
- Liaising with partner companies / internal departments to resolve customer issues
- Building positive relationships with customers and internal members of staff
- Resolving complaints whilst adhering to FCA guidelines
- Providing clear and concise final resolution communications
- Maintaining clear and comprehensive notes within our CRM
- Providing reporting based on activity and trends
Requirements: Proven experience in a sales role, with a strong track record of working in a fast-paced transforming organisation. Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with potential clients.
Benefits: 25 Days Holiday plus Bank Holidays, regular incentives, including overseas trips, free CreatePay rewards access, free gym passes, and free BUPA annual checkup.
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Customer Retention Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom CreatePay Full timeJob DescriptionCreatePay is a leading provider of payment solutions, dedicated to helping small to medium-sized UK businesses streamline their payment processes. We're seeking a Customer Loyalty Specialist to provide day-to-day support to our customers by creating a positive customer experience and resolving customer complaints as they arise, while adhering...
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Beauty Expert
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Harrods Full timeAbout the RoleWe are seeking a talented and charismatic Beauty Consultant to join our team at Harrods. As a Beauty Consultant, you will be responsible for delivering exceptional customer experiences, providing expert advice on luxury beauty products, and driving sales through your passion and knowledge.Key Responsibilities:Provide personalized beauty...
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Beauty Expert
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Harrods Full timeAbout the RoleWe are seeking a talented and charismatic Beauty Consultant to join our team at Harrods. As a Beauty Consultant, you will be responsible for delivering exceptional customer experiences, providing expert advice on luxury beauty products, and driving sales through your passion and knowledge.Key Responsibilities:Provide personalized beauty...
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Forklift Engineer Position
7 days ago
Milton Keynes, Milton Keynes, United Kingdom The Retention Group Full timeJob Title: Forklift Engineer PositionWe are seeking a skilled Forklift Engineer to join our team at The Retention Group. As a Field Based Mechanic, you will be responsible for repairing, servicing, and maintaining a wide selection of forklift trucks in a local patch.Key Responsibilities:* Repair and maintain forklift trucks to a high standard* Provide...
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Bilingual Customer Success Manager
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom WorkBuzz Full timeAbout WorkBuzzWorkBuzz is a leading SaaS company that empowers organizations to listen to and engage their deskless workers. With a mission-driven approach, we help clients understand and connect with their employees like never before.Job OverviewWe are seeking a highly skilled Customer Success Manager to join our Customer Experience team. As a key member of...
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Bilingual Customer Success Manager
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom WorkBuzz Full timeAbout WorkBuzzWorkBuzz is a leading SaaS company that empowers organizations to listen to and engage their deskless workers. With a mission-driven approach, we help clients understand and connect with their employees like never before.Job OverviewWe are seeking a highly skilled Customer Success Manager to join our Customer Experience team. As a key member of...
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Payroll and Benefits Manager
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Macildowie Recruitment and Retention Full timeJob Title: Payroll and Benefits ManagerJoin Macildowie Recruitment and Retention as a Payroll and Benefits Manager and take on a challenging role that requires expertise in payroll systems, benefits management, and HR data analysis.Key Responsibilities:Payroll Management:Lead and facilitate the payroll process, ensuring compliance and accuracy.Oversee pay...
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Customer Service Representative
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Jardine Motors Group Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Stratstone Jaguar Land Rover Milton Keynes.As a Customer Service Representative, you will be the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services.You will conduct outbound calls for...
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Customer Service Representative
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Jardine Motors Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Stratstone Jaguar Land Rover Milton Keynes.As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction.You will be responsible for conducting...
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Customer Relationship Team Management Leader
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full timeJob Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for driving customer retention and growth, while delivering exceptional customer service and sales performance.Job Summary:We are...
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Customer Relationship Team Management Leader
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full timeJob Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for driving customer retention and growth, while delivering exceptional customer service and sales performance.Job Summary:We are...
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Customer Relationship Team Management Leader
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full timeJob Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for driving customer retention and growth, while delivering exceptional customer service and sales performance.Job Summary:We are...
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Customer Relationship Team Management Leader
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full timeJob Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for driving customer retention and growth, while delivering exceptional customer service and sales performance.Job Summary:We are...
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Bilingual Customer Success Manager
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom WorkBuzz Full timeAbout WorkBuzzWorkBuzz is a leading SaaS company that empowers organizations to listen to and engage their deskless workers. With a mission-driven approach, we help clients understand and connect with their employees like never before.Role OverviewWe are seeking a highly skilled Customer Success Manager to join our Customer Experience team. As a key member...
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Bilingual Customer Success Manager
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom WorkBuzz Full timeAbout WorkBuzzWorkBuzz is a leading SaaS company that empowers organizations to listen to and engage their deskless workers. With a mission-driven approach, we help clients understand and connect with their employees like never before.Role OverviewWe are seeking a highly skilled Customer Success Manager to join our Customer Experience team. As a key member...
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Customer Relationship Team Management Leader
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full timeJob Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for driving customer retention and growth, while delivering exceptional customer service and experience.Job Summary:We are seeking a...
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Customer Relationship Team Management Leader
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full timeJob Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for driving customer retention and growth, while delivering exceptional customer service and experience.Job Summary:We are seeking a...
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Customer Relationship Team Management Leader
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full timeJob Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for driving customer retention and growth, while delivering exceptional customer service and experience.Job Summary:We are seeking a...
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Customer Relationship Team Management Leader
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full timeJob Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for driving customer retention and growth, while delivering exceptional customer service and experience.Job Summary:We are seeking a...
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Customer Relationship Team Management Leader
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full timeJob Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for driving customer retention and growth, while delivering exceptional customer service and experience.Job Summary:We are seeking a...