Customer Relationship Team Management Leader

4 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time
Job Title: Customer Relationship Team Management Leader

This is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for driving customer retention and growth, while delivering exceptional customer service and experience.

Job Summary:

We are seeking a highly motivated and experienced Customer Relationship Team Management Leader to join our team. The successful candidate will have a proven track record of increasing customer satisfaction and retention rates, while driving sales growth and lead generation. If you have a hunter mentality, excellent communication skills, and a passion for building strong relationships with customers, we want to hear from you.

Key Responsibilities:
  • Develop and implement customer-centric strategies to increase customer satisfaction and retention rates.
  • Build and maintain strong relationships with customers, identifying opportunities to drive sales growth and lead generation.
  • Oversee the customer retention process, ensuring timely follow-up and resolution of customer complaints.
  • Utilize the Zoho CRM system to manage customer relationships, collect and analyze customer data, and develop new ways to meet customer needs.
  • Collaborate with the sales, marketing, and customer service teams to improve the customer experience and drive sales growth.
  • Develop and execute retention campaigns to drive customer loyalty and retention.
  • Work closely with the marketing team to develop marketing campaigns to attract new customers and increase wallet share with existing customers.
  • Coordinate with upper management to inform them of recurring issues with products or services.
Requirements:
  • Proven track record of increasing customer satisfaction and retention rates.
  • Exceptional verbal and written communication skills.
  • Social and emotional awareness to tailor interactions for individual customers.
  • Extensive product knowledge.
  • Ability to collaborate well with other customer care team members.
  • Analytical and data-driven.
  • Ability to work in a fast-paced environment while managing multiple tasks.
  • Technology skills in Zoho CRM software.
  • Impeccable customer service skills.
  • Knowledge of best practices in customer service and retention.
  • Strong attention to detail.
  • Ability to develop and maintain business relationships with internal and external contacts at all levels.
  • Self-motivated to win business.
  • Scale industry experience a plus.
  • Bilingual in multiple languages a definite plus.
Benefits:
  • Performance-related bonus.
  • Pension after 3 months.
  • EAP.
  • Medicash Policy.
  • Life Cover.
  • Head Office Free Parking.
  • Free refreshments when working at Head Office.

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