Customer Resolution Specialist
6 days ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Resolution Specialist. As a key member of our team, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.
Key Responsibilities:
- Investigation and Resolution: Conduct thorough investigations into customer complaints, gathering all relevant information and evidence to ensure a fair and appropriate outcome.
- Communication and Negotiation: Effectively communicate with customers to understand their concerns and negotiate resolutions that meet their needs.
- Case Management: Manage and prioritize cases to ensure timely resolution and minimize customer dissatisfaction.
- Process Improvement: Identify areas for process improvement and implement changes to enhance the customer experience.
Requirements:
- Experience: Previous experience in a complaint handling or customer service role.
- Skills: Excellent communication and negotiation skills, ability to work under pressure, and strong attention to detail.
- Knowledge: Understanding of customer service principles and practices, as well as relevant legislation and regulations.
What We Offer:
As a Customer Resolution Specialist with Ascendant Recruitment, you will have the opportunity to work with a dynamic and customer-focused team, providing excellent service to our clients and candidates. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
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