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IT Support Senior Specialist

2 months ago

Lancaster, Lancashire, United Kingdom In Technology Group Full time £30,000 - £35,000
Senior IT Support Engineer

We are seeking a highly skilled Senior IT Support Engineer to join our team at In Technology Group. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve complex IT issues, including network, server, and application problems
  • Collaborate with internal teams to resolve technical issues and improve overall IT service delivery
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest IT trends, technologies, and best practices

Requirements:

  • 3+ years of experience in IT support, with a focus on senior-level technical support
  • Strong knowledge of Windows Server, Active Directory, and Group Policy
  • Experience with Office 365, Intune, and SharePoint
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to the latest IT technologies and tools