Residential Property Operations Manager

4 weeks ago

Dunstable, Central Bedfordshire, United Kingdom James Andrews Recruitment Solutions Ltd Full time
Position Overview

We are collaborating with a reputable Housing Association seeking a Residential Property Operations Manager for a permanent role. The compensation package offered is £45,000 annually.

The successful candidate will possess a strong background in property repair and maintenance, along with experience in team leadership.

Key Responsibilities:

  • Assuming a pivotal operational management role, ensuring the delivery of exceptional customer service in maintenance, repairs, and property turnover.
  • Serving as the in-house expert on component replacement, aiding the Property Services team by providing accurate data regarding the condition and age of property components; overseeing compliance and health & safety standards.
  • Leading the management of a diverse in-house team, including a Scheduler and Compliance Lead, offering guidance, support, and motivation while fostering effective performance management.
  • Overseeing subcontractor management, ensuring that service systems are consistently reviewed and maintained.
  • Implementing compliance and asset management monitoring systems to inform future property management strategies.
  • Conducting cyclical and planned maintenance across various workstreams, while supporting process analysis and improvements to enhance quality, productivity, and efficiency.

Required Experience:

  • Proven track record in leading and managing a frontline property services function within a customer-centric organization.
  • Solid understanding of building construction, regulations, and health and safety legislation.
  • Demonstrated success in leading a senior-level team.
  • Experience in managing change and fostering a culture of continuous improvement.
  • Ability to work collaboratively and support corporate objectives.
  • Evidence of effective leadership, performance management, and business collaboration.
  • Experience in delivering high-quality customer service to both internal and external stakeholders.
  • Proficient in managing health and safety compliance.
  • Familiarity with property database management.
  • Understanding of business values and financial insight.
  • Experience in budget management and financial oversight.
  • Development of risk management strategies.
  • Ability to prepare comprehensive reports.
  • Experience in reporting at the Board level.
  • Experience in monitoring and evaluation processes.
  • Proven ability to deliver strategic projects and programs.

Skills and Expertise:

  • Strong business acumen and commercial insight.
  • Effective problem-solving and decision-making abilities.
  • Robust leadership capabilities.
  • Strategic and analytical thinking skills.
  • Exceptional communication skills, capable of engaging and influencing stakeholders at all levels.
  • Commitment to outstanding customer service.
  • Ability to innovate and improve practices within the organization.
  • Team-oriented with the ability to gain support from colleagues.
  • Excellent organizational and interpersonal skills.
  • Demonstrated commitment to high standards of customer care and integrity.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and evaluative skills.
  • Proficient presentation and project management skills.
  • Creative judgment and attention to detail.
  • Self-motivated, confident, and collaborative.

Working Conditions:

  • 37 hours per week.
  • Standard working days are Monday to Friday.

Please note that recent experience is essential for this role.

James Andrews Recruitment Solutions Ltd is acting as an employment agency in relation to this position.

We strive to respond to all applications personally; however, due to the high volume of applications, this may not always be feasible. If you do not receive a response within a specified timeframe, please consider your application unsuccessful.

We also have a recommendation scheme: refer a friend or colleague and receive up to £100 once they have completed 20 days in a role through James Andrews. Terms and conditions apply; please contact us for further details.

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