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Administrative Operations Supervisor

2 months ago

Dunstable, Central Bedfordshire, United Kingdom Connells Group Full time

Administrative Operations Supervisor

We are seeking a proficient Administrative Operations Supervisor to become a vital part of our dedicated team at our contact center.

This position is ideal for a seasoned administrator who will take charge of overseeing the administrative team to guarantee efficient operations within the division. Your primary responsibilities will include allocating tasks to the administrative personnel according to their expertise and workload, producing valuable data and reports, and pinpointing training requirements for the team.

This role requires outstanding organizational skills, meticulous attention to detail, and effective communication with both clients and internal stakeholders.

Key Responsibilities:

  • Lead the administrative team, assign tasks, and monitor team workload
  • Assist the Operations Manager in identifying team training requirements
  • Oversee facilities management and liaise with contractors and the internal premises department
  • Serve as the main point of contact for inquiries from Connells Group staff
  • Deliver professional customer service to both internal and external clients
  • Collaborate with the branch network to evaluate outcomes of market assessments
  • Generate daily, weekly, and monthly reports, including performance metrics and KPIs
  • Achieve outstanding performance results, consistently exceeding targets
  • Ensure departmental objectives are met or surpassed
  • Respond to all inquiries within established service level agreements
  • Comply with company and departmental policies
  • Perform any other assigned responsibilities

What We Offer:

  • Employee discounts and a Wellness program
  • Extensive training and development opportunities for career advancement
  • 24/7 AIG Smart Health coverage for you and your family
  • 20% discount on health and fitness club memberships nationwide
  • Complimentary On-Site Parking
  • Experience a collaborative, rewarding, and enjoyable work environment

Essential Skills, Knowledge, and Experience:

  • At least 2 years of experience in a senior administrative position
  • Ability to thrive under pressure to meet demanding targets and deadlines
  • Familiarity with service level agreements
  • Exceptional written and verbal communication skills
  • Proficiency in IT, particularly Microsoft Office applications (Word, Excel, Outlook)
  • Adaptable work approach with a positive mindset
  • Adept at managing and supporting team members effectively

Connells Group is a leading estate agency and property services provider in the UK, boasting a vast network of branches that offer a variety of services including residential sales, lettings, mortgage, conveyancing, and more.

Connells Group UK is an equal opportunity employer that values diversity and encourages applications from qualified candidates regardless of gender, race, disability, age, or other factors.