Senior Commercial Account Handler

3 days ago

Uxbridge, United Kingdom Acorn insurance & Financial Services LTD Full time
About the Role

We are seeking a highly skilled and experienced Senior Commercial Account Handler to join our team at Acorn Insurance & Financial Services LTD. As a key member of our Retail Branch Network, you will play a vital role in driving our office's commercial success and supporting the leadership of our dynamic branch team.

Key Responsibilities
  • Utilize our CRM system (Salesforce) to maintain accurate and up-to-date customer information, outcomes, and diary entries.
  • Ensure data accuracy and submission timeliness to facilitate smooth operations and meet Service Level Agreement (SLA) turnarounds.
  • Qualify leads to the next stages to meet agreed team Key Performance Indicators (KPIs) through effective communication with our Universal Target Audience (UTA).
  • Develop and maintain strong relationships with customers through professional communication and exceptional service.
  • Provide feedback on industry comments and suggestions to our Management Information and Market Intelligence (MIM/HOR/HOT) teams to improve customer engagement and new business sales.
  • Identify opportunities for corporate partnerships and collaborate with other team members to achieve business objectives.
  • Attend internal and external meetings, including commercial industry events, to showcase our Fleet product suite and service.
  • Support the Branch Manager in the day-to-day running of the branch and lead the branch team in their absence.
Requirements
  • Minimum 2 years of insurance experience gained in UK markets.
  • Commercial insurance experience is preferred.
  • Account/portfolio management experience is also preferred.
  • Strong communication skills to effectively communicate with clients and insurance agents.
  • Sales acumen to identify new business opportunities and convert leads into clients.
  • Analytical mindset to analyze market trends, competitor strategies, and client data.
  • Relationship building skills to foster strong relationships with clients and stakeholders.
  • Problem-solving skills to quickly resolve client issues and find innovative solutions.
  • Organizational skills to manage multiple tasks, prioritize workload, and meet deadlines.
  • Product knowledge of insurance products, coverage options, and industry regulations.
  • Adaptability to changes in the insurance industry and market conditions.
About Acorn Insurance & Financial Services LTD

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help over 50,000 customers find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

We celebrate difference and strive to create an inclusive environment where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage our people to give and show the best of themselves.

What We Offer

We want to give you more than a job, we want to give you a purpose and a career. Some of the benefits you will receive include:

  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service.

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