Behavioural Scientist

24 hours ago

London, Greater London, United Kingdom Capita Full time
About the Role

We are seeking a talented Behavioural Scientist to join our digital team at Capita Pension Solutions. As a Behavioural Scientist, you will play a key role in applying the principles of behavioural science to understand and influence user behaviours related to pension management and retirement planning.

Key Responsibilities
  • Conduct behavioural research to identify user pain points, motivations, and decision-making processes at different stages of the customer journey.
  • Analyse user behaviours and patterns to inform journey mapping, ensuring it reflects real user experiences and touchpoints.
  • Plan and conduct usability testing sessions to evaluate the effectiveness and efficiency of pension-related digital platforms, tools, and services.
  • Simplify complex pension-related concepts using behavioural framing techniques to make them more understandable and actionable for users.
  • Design and implement studies that explore user attitudes, behaviours, and experiences with pension products and services.
  • Use qualitative and quantitative methods, such as interviews, surveys, and experiments, to gather comprehensive user insights.
  • Analyse research data to identify behavioural trends and insights that can inform UX strategies.
  • Translate complex behavioural data into actionable insights for the UX team.
  • Collaborate with UX designers to create interfaces that align with users' cognitive and emotional needs.
  • Conduct A/B testing and other experimental methods to test design hypotheses and iterate based on user feedback and behavioural data.
  • Develop content strategies that use behavioural insights to craft messages that resonate with users and motivate action.
Requirements
  • Pensions experience.
  • Proficiency in a variety of qualitative and quantitative research methodologies such as interviews, surveys, usability testing, card sorting, ethnographic studies, and diary studies.
  • Strong analytical skills to interpret both qualitative and quantitative data gathered from user research activities.
  • Can demonstrate strong communication skills with the ability to empathize with pension users and articulate findings in a clear, concise and compelling manner in front of stakeholders at all levels of our organization.
About Capita Pension Solutions

At Capita Pension Solutions, we continue to grow and evolve our Strategy & Product function. We offer a range of benefits, including:

  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks' full pay.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

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