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Behavioural Scientist

2 months ago

London, Greater London, United Kingdom Lloyds Bank plc Full time
About this Opportunity

We're seeking a Behavioural Scientist to join our Behavioural Science group, a small but diverse team embedded within the bank's Data Science team. Our focus is on decision-making and behaviours, leveraging state-of-the-art behavioural insights and rigorous quantitative research methods to add customer value and resolve business problems.

We're creating vast data lakes to understand how our customers behave and what they demand, and establishing environments to refine our solutions through live experiments. This enables us to meet the personalised banking needs of an increasingly digital society.

What You'll Work On:
  1. You'll provide thought leadership and champion behavioural insights to help different business areas improve their understanding of our customers' activity and decision-making, especially in support of new digital and offline customer experiences.
  2. You'll contribute to building reusable knowledge, processes, and methodologies within the Behavioural Science team to help drive the team's efficiency, scope, and growth.
  3. As an advisor to a wide range of colleagues, you'll lead on the presentation of a diverse range of behavioural research and findings to support key business decision-makers.
  4. You'll partner with academic collaborators from leading global institutions to help build the team's profile and demonstrate the impact of our Behavioural Science work in and beyond the bank.
What You'll Need:
  1. Practical experience of applying Behavioural Science approaches in a commercial or government organisation or be PhD qualified in a research discipline with an interest in applying your experience within a commercial setting.
  2. A creative and entrepreneurial mind-set.
  3. Strong understanding of the behavioural science literature based on professional exposure or academic study, for example psychology, behavioural economics, judgement and decision-making or consumer behaviour.
  4. Proven and relevant experience applying behavioural insights and testing solutions to solve real-world problems, in business, public sector, or academia.
  5. The ability to clearly explain behavioural science concepts to non-specialist audiences.
  6. Strong knowledge of quantitative research methods and statistical techniques as applied in the social sciences.
  7. An understanding of ethical and regulatory expectations in financial markets and an awareness of previous examples where these expectations have not been successfully met.
About Working for Us:

We're committed to ensuring we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're disability confident and offer a wide-ranging benefits package, including a generous pension contribution, annual performance-related bonus, share schemes, and wellbeing initiatives.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together, we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

About Us

For over 320 years, we've been making a difference to the lives of customers, businesses, and communities. With us, you'll be helping Britain prosper.

You'll be part of an ever-changing industry, playing a key role in shaping the financial services of the future while supporting our customers' changing needs.