Shift Leader

4 days ago

Cramlington, Northumberland, United Kingdom Tesco Full time
Shift Leader Job Description

We're seeking a highly skilled and motivated Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be responsible for leading a team of retail professionals in a fast-paced environment where no day is the same.

Key Responsibilities:
  • Take ownership of store activities by running duty shifts and coordinating a team to deliver a clean and full store that exceeds customer expectations.
  • Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
  • Support the Store Manager to coordinate seasonal, community, and charity events, creating a great inclusive atmosphere.
  • Prioritize the replenishment of products that matter to our customers.
  • Take immediate action for any overcharges and prevent any reoccurrence.
  • Proactively manage queues in store to deliver a great shopping trip for our customers.
  • Be knowledgeable about the store, coordinating others to deliver practical actions to make improvements.
  • Look at ways to simplify operations and share ideas with the Store Manager.
  • Understand what may be getting in the way of delivering a great service and help to remove obstacles.
  • Resolve colleague queries in the absence of the Store Manager or escalate to the Store Manager where necessary.
  • Ensure the store is staffed appropriately, reacting to short-term absences/sickness by actively finding cover for shifts.
  • Be a recognized Keyholder for the store, attending alarm call-outs where necessary to ensure the safety and security of the store.
  • Monitor and action internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
  • Coordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shifts.
  • Balance time across service and replenishment areas of the store.
  • Actively support the Store Manager in managing absence within the store, ensuring return-to-work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
  • Build meaningful relationships with the Area Manager and People Partner, ensuring you have the knowledge, ability, and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed, and benefit from in-the-moment coaching opportunities.

As a Shift Leader, you will be a champion of One Stop's Core Purpose and Values: Serving our customers, communities, and planet a little better every day.

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. Our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks, and treats, as well as beers, wines, and spirits.

We're proud to have been accredited Disability Confident Level 2 and are committed to providing a fully inclusive and accessible recruitment process.

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