Night Housing Support Officer

4 weeks ago


St Helens, St. Helens, United Kingdom Vetro Recruitment Full time

Position Overview:

We are seeking a dedicated Housing Night Support Officer to join our reputable Housing Association.

Role Objective:

The primary goal of this role is to assist the Support Manager in overseeing the accommodation services and delivering a high-quality housing support experience to residents as an integral member of the housing team.

Key Responsibilities:

  • Manage housing operations and administrative tasks, provide resident support, and coordinate maintenance efforts.
  • Ensure all documentation and records are meticulously maintained, monitor rent accounts, address arrears, and resolve inquiries.
  • Conduct interviews with prospective applicants.
  • Address resident complaints, manage tenancy breaches, and offer empathetic support to residents’ emotional needs while reporting any property damages.
  • Assist residents in developing exit strategies and facilitate their transition, including support for external appointments such as healthcare visits.

This role requires collaboration within a team and reporting to the service manager. The position involves working three nights a week from 9 PM to 9 AM.

Benefits:

  • Comprehensive training programs.
  • £1000 Golden Bonus raffle.
  • Employee of the Month recognition with a chance to win £50 in vouchers.
  • Annual leave and pension contributions.
  • Complimentary parking.

Qualifications:

  • Eligibility to work in the UK.
  • Experience in a similar environment is preferred.
  • Essential experience in a Care or Support role.

Note: Vetro Recruitment operates as an employment business for temporary staffing and as an employment agency for permanent placements. We are committed to equal opportunity employment, making decisions based solely on merit.



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