Client Account Coordinator
6 days ago
We are seeking a highly organized and detail-oriented Client Account Administrator to join our team at IForce. As a key member of our Client Services Team, you will play a vital role in delivering exceptional customer service and supporting our clients' needs.
Key Responsibilities- Client Query Management: Manage and resolve client queries in a timely and professional manner, ensuring that all issues are logged and addressed accordingly.
- Reporting and Data Analysis: Assist in the creation and circulation of reports for Returns and E.fulfilment, ensuring that all data is accurate and up-to-date.
- Client Communication: Manage the client inbox and respond to emails in a professional and timely manner, ensuring that all client queries are addressed promptly.
- Administrative Support: Provide administrative support to the Account Executive and other team members, including processing corrections on orders, reviewing and issuing re-work instructions, and completing paperwork.
- Wholesale Despatches: Support with wholesale despatches, including printing orders, completing paperwork, and maintaining labelling guidance.
- Leave Cover: Provide annual leave cover for the Account Executive and administration colleagues.
- Client Liaison: Liaise with client key contacts on a daily basis, ensuring that all communication is articulate and efficient.
- Administrative Experience: Previous administrative experience is desired, with a strong understanding of administrative procedures and protocols.
- IT Skills: Strong IT skills, including proficiency in Microsoft Office platforms.
- Logistics Experience: Experience within a logistics/warehousing environment would be preferred, but not essential.
- Customer Service Skills: Excellent customer service skills, both written and verbal, with the ability to communicate effectively with clients and stakeholders.
- Communication Skills: Confident communicator, able to articulate complex information in a clear and concise manner.
- Positive Attitude: Positive attitude and enthusiastic approach to work, with a strong commitment to delivering exceptional customer service.
IForce is a dynamic and inclusive organization, committed to employee development and recognizing success. We offer a wide range of benefits, including:
- Annual Leave: Competitive holiday entitlement.
- Pension Scheme: We contribute 5% to your pension, with an additional 3% employer contribution.
- Life Assurance: We offer life assurance, providing peace of mind for you and your loved ones.
- Wellness: Our Employee Assistance Programme provides confidential telephone counselling and legal information services, available 24/7.
- Eye Care Vouchers: We offer substantial savings on eye tests and prescription glasses.
- Reward and Recognition: We recognize and reward employees who go above and beyond, with Employee of the Month and Year awards, special recognition, and long service awards.
- Everyday Discounts: Our benefit platform provides access to over 50 retailer discounts, saving you money every day.
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Client Account Coordinator
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Client Account Coordinator
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Corby, Northamptonshire, United Kingdom Culina Group Full timeJob SummaryCulina Group is seeking a highly organized and detail-oriented Client Account Coordinator to join our team. As a Client Account Coordinator, you will be responsible for providing exceptional customer service, managing client queries, and assisting with administrative tasks.Key ResponsibilitiesManage client queries and resolve issues in a timely...
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Client Account Coordinator
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Client Account Coordinator
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Corby, Northamptonshire, United Kingdom I force Full timeJob DescriptionJob Title: Client Account AdministratorJob Summary:We are seeking a highly organized and detail-oriented Client Account Administrator to join our team at iForce. As a Client Account Administrator, you will be responsible for providing exceptional customer service, managing client queries, and assisting with administrative tasks.Key...
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Corby, Northamptonshire, United Kingdom I force Full timeJob DescriptionJob Title: Client Account AdministratorJob Summary:We are seeking a highly organized and detail-oriented Client Account Administrator to join our team at iForce. As a Client Account Administrator, you will be responsible for providing exceptional customer service, managing client queries, and assisting with administrative tasks.Key...
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