Accommodation Services Leader

3 weeks ago

Exeter, United Kingdom Leonardo Hotel Exeter Full time

Be Authentic, Inspire Your Team, Be Leonardo

As a Hospitality Operations Manager, you will ensure the seamless functioning of our establishment while leading your team to provide exceptional experiences for our guests. Prepare for a dynamic role where you will oversee daily operations, guarantee that every stay is memorable, and motivate a dedicated team to surpass guest expectations. We seek an individual with strong interpersonal skills, capable of energizing their team and fostering a proactive environment.

Benefits You May Enjoy:

  • Annual performance-based bonus scheme
  • Pension plan for your future
  • Exclusive rates on Leonardo Hotel accommodations across the UK & Europe
  • Company-wide recognition program with vouchers for various retailers
  • Complimentary meals during shifts
  • Referral bonus for bringing new talent to our team
  • Engaging company events to celebrate achievements
  • Access to essential benefits including Life Assurance and Wellbeing Support
  • Continuous professional development with clear advancement pathways

As a Hospitality Operations Manager, Your Responsibilities Will Include:

  • Being your authentic self
  • Setting and achieving guest satisfaction goals, utilizing feedback and surveys
  • Working towards environmental accreditation by minimizing the hotel's carbon footprint
  • Expertly managing KPIs and delivering outstanding results
  • Coaching and mentoring your management team to enhance their career skills
  • Conducting regular inspections to ensure compliance with health and safety standards
  • Building strong relationships with the local community and business leaders
  • Collaborating with HR to organize engaging team activities
  • Participating in company-wide initiatives to enhance the Leonardo Hotels brand

Why Join Us?

We prioritize the well-being of our colleagues just as much as our guests. Once you become part of our team, you are embraced by the Leonardo community. In our organization, dedication leads to genuine opportunities for growth and advancement; our High Potential program is tailored for leaders like you. To thrive in this environment, you should enjoy a fast-paced work setting. With comprehensive support, exceptional training, and clear pathways for progression, you will be well on your way to a successful career in hospitality.

Our Legacy

With decades of experience in the hospitality industry, we manage over 270 hotels throughout the UK and Europe. We are committed to excellence and are one of the fastest-growing hotel groups, with ambitious plans for expansion in the coming years. Now is an exciting time to consider a career with us.

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